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DMG surveyed contact center leaders to learn how companies and their service departments are planning to institutionalize the mindset and practices that got them...
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Seamless remote access enables companies to boost employee productivity while reducing the time and effort required to connect and secure distributed workforces. Still, finding...
Business decision-makers around the world were collectively blindsided by the scale and speed that working environments changed as a result of the 2020 coronavirus...
The CIO’s world is changing fast. In five years, chief information officers (CIOs) will have new responsibilities in the C-suite and across the enterprise,...
Autonomous operations based on AI lets IT operations teams quickly identify the root cause of incidents in today’s hybrid computing environments. Learn how to...
DMG surveyed contact center leaders to learn how companies and their service departments are planning to institutionalize the mindset and practices that got them...
While remote work adoption has increased from 14% in 2019 to 51% in 2020, how did some companies manage to thrive in this new...
With the second wave of the pandemic underway, enterprises need to review and update their digital transformation strategies and business practices. This includes modifications...
When it comes to contact centers, “cloud-native omnichannel” is endlessly touted as the way forward. But this concept has failed to deliver for modern...
Aberdeen surveyed 405 businesses of all sizes, industries, and locations, and the findings revealed that 68% of companies use artificial intelligence (AI) capabilities as...
Around the world, cyber-attacks are increasing in number and severity – and the enormous financial and business cost of being the victim of an...
The pandemic has abruptly impacted every facet of our lives since March. Now six months in, enterprises are determining how to safely bring employees...
“According to a McKinsey Digital survey of over 300 CIOs and technology leaders, organizations are balancing COVID-19 response plans between immediate preparedness and planning...
Cost containment, employee experience, and digital transformation are top business priorities in 2021 as a result of the pandemic. All of these have accelerated...
The pandemic caused seismic shifts in the workplace that are proving to have a lasting impact. Three trends have emerged as frontrunners that will...
A CIO survey at a recent Gartner conference revealed that IT budgets are only growing 2% in 2021. That means cost containment is still...
Accelerate your business transformation journey with a best-in-class, unified infrastructure platform built with software-defined, cloud-based, and cloud-native technologies. A modern technology infrastructure brings innovation...
If you want to move your organisation to the forefront of innovation, then modern data management is an imperative. With emerging technologies like wearable...
In today’s hyper-competitive market, your organisation needs to take advantage of the explosion of available data to turn it into meaningful intelligence. Organisations with...
With Dell PC as a Service, businesses have provided their employees with newer devices, reduced device lifecycle service costs by 20%, and saved on...
Get five steps to adopting the Dell Technologies Unified Workspace and start modernising PC lifecycle management today. This end-to-end approach to deploying, securing, and...
More and more enterprises are migrating to cloud and hybrid cloud environments, and with good reason. But shifting to a hybrid system that utilizes...
Addressing global economic and societal crises, while protecting our planet, presents some of the greatest challenges of our lifetime. Businesses need to act now...
Meat made from plants is taking over menus and shelves around the world. Chefs and restaurants of all sizes are offering plant-based meat menu...
Risk is everywhere. And at SAP, we wanted to take an in-depth look at procurement’s ability to manage supplier risk. We collaborated with Oxford...
Now that you had a chance to learn more about the digital transformation in procurement, learn more about what effective leaders are doing differently....
Did you know that only 1 in 2 execs can quickly find alternative sources of supply when needed? At SAP, we know that procurement...
Midsize companies have often enjoyed a unique edge over their larger competitors by offering more personalized experiences and customer service. But lately, that advantage...
33% of midsize businesses identify “becoming more agile and flexible” as a top five priority, according to the IDC survey below. Businesses today are...
During 2020, businesses around the globe were forced to reprioritise their resources and budgets to equip employees for remote work. Organisations adjusted quickly, and...
Each day, the average enterprise’s cloud applications, containers, compute nodes, and other components throw off thousands or even millions of tiny logs. Each log...
Are open-source data solutions, like the ELK Stack, really as simple and cost-effective as they are purported to be? Download this white paper to...
The ChaosSearch Data Platform is the first viable alternative to ELK, delivering the same level of advanced log management and analytics while solving the...
With volumes of data continuing to grow rapidly, organizations feel more and more pressure to scale their log management systems to support business operations....
Unleash higher performance and business growth with a breakthrough, new methodology to overcome the security, cost, and availability issues of your legacy on-premises infrastructure....
Research data shows the traditional email gateway security model is increasingly failing Microsoft 365 users. Evasive phishing is bypassing Microsoft 365’s conventional defenses. Organizations...
IDC reports that an effective digital strategy is vital to building business resilience by making the organisation more agile, adaptive, integrated, and innovative. But...
Today’s Finance leaders are expected to formulate and implement business strategy and, as owner of the company budget, to make the technology investment decisions...
With 80% of global trade passing through supply chains every day, buyers and suppliers can influence critical sustainability topics, such as labor rights, inclusive...
The future of our planet is a topic of growing concern for supply chains across every industry and region. Your customers want products that...
During 2020, businesses around the globe were forced to reprioritise their resources and budgets to equip employees for remote work. Organisations adjusted quickly, and...
One of the clear outcomes of 2020 has been a complete shift to a new, remote normal for workplace collaboration, communication and productivity. This...
Today we share with you a hot topic in the industry: Privacy, and the Customer Experience. We know trust has become the foundation for...
Thank you for downloading the whitepapers and answering our questions. To learn more about how to win the customer experience through real-time insights across...
See How Companies Are Empowering Workers and Supporting Innovation As the nature of work continues to evolve, modern organizations face an ever-changing set of...
The Shift to Mobile and Cloud: Organizations are increasingly turning to cloud, mobility, and to Technologies to radically improve the performance and reach of...
Bring Your Own Device (BYO) strategies have been common in IT organizations for many years. But the explosion of connected devices and applications has...
Organizations embarking on a digital transformation journey are realizing that it requires not only technology change but also people and process change. Interestingly enough,...
IT process automation can seem like a big step, but there are incremental ways to achieve improved efficiency that reduce risk and drive better...
Whether you’re a 40 person startup or a 10,000+ person global enterprise, there are actionable steps that you can take to level up your...
Application development and delivery (AD&D) professionals supporting contact centers must rein in costs without negatively impacting customer experience. They have heavily bet on lower-cost...
This IDC Spotlight provides a framework that will allow financial services institutions to rethink how they approach the digital transformation journey. By studying how...
In just over a century, the automobile has done more to enable personal mobility than almost any other device, allowing people to travel almost...
Today’s web, mobile, and IoT applications need to operate at increasingly demanding scale and performance levels to handle thousands to millions of users. Terabytes...
Data protection and security for sensitive data – especially personally identifiable information (PII) – has become a top priority for every enterprise. One reason...