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Digital Transformation Roadmap For Contact Centers

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With the second wave of the pandemic underway, enterprises need to review and update their digital transformation strategies and business practices.

This includes modifications to fundamental business activities—how products and services are distributed, and how and by whom customer service is delivered.

The following report reveals a roadmap for revamping the enterprise digital transformation strategy to prepare the contact center for what is likely to be the ‘new normal’: a highly virtual, digital, and self-service-oriented economy.

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